We develop learning programs, workshops and experiences that equip people and institutions with design, innovation and cross-cultural leadership skills to solve complex, non-linear problems in a fast-changing global environment. Our expertise combines design strategy, human-centred design, system thinking, visual communication, storytelling, leadership and cultural intelligence. We facilitate learning and a space for exploration to co-create solutions to challenges. We run exciting cross borders initiatives to solve complex design problems and develop cultural tools and mindset to enhance collaboration.

Learning Services
We design programs, experiences, workshops and toolkits for a blend of face-to-face and online learning that empower people with design led innovation processes and collaboration skills to manage diverse team members and stakeholders.

• Design Research and Strategy
• Design thinking
• Co-design
• Visual storytelling and mapping
• Cross-cultural leadership

Design Services

Our design approach is informed by 20 years of experience in design processes from design and brand strategy, design thinking, user-centred research, experience and interaction design, visual communication, cross-cultural leadership in Sydney, San Francisco, New York and Beijing. Our process involves a 6 step process: the 6E’s. If you have a design challenge wthinin your organisation or institution, get in contact.

Establish Our aim is to develop a shared understanding of project and organisational outcomes. We begin the process by understanding and defining the challenge and scope with objectives, focusing question and measures for success. We may hold a workshop to define where we are, where we want to be, how we get there and how to make it happen. We immerse ourselves in your organisation: we listen and ask strategic questions to understand your organisations challenges, opportunities, stakeholders and the larger ecosystem to find what is the bottom of the 'problem'.

Empathize We seek to uncover user insights and perspectives of external stakeholders that will drive a customer-centric initiative and strategy resulting in competitive advantage and improved business effects. We plan and conduct human-centred research with customers and stakeholders to identify user and stakeholder needs, challenges and perspectives using a range of research methods including depth interviews, observation and others as required.

Envision We synthesise knowledge into insights that can be reframed and turned into compelling opportunities for design. We use insights to develop an actionable strategy that focuses on the desired outcomes to improve products and services and uncover new opportunities for innovation. Mapping and visualising the product/service user experience are useful tools to create a shared vision amongst internal stakeholders by making product/service challenges tangible across divisions and touchpoints.

Explore We explore multiple possibilities for the defined opportunity and select the best potential solutions. We work with you to co-design solutions with internal or external stakeholders involved or impacted by the delivery of the product/service. We bring the vision to life by visualising concepts through storyboards, future scenarios, mapping or visualisation to articulate concepts to stakeholders. We build lean prototypes to test with users in the real world as quickly as possible. This iterative approach uncovers potential problems early in the process rather than later when they become more costly to adjust.

Execute We seek to deliver high quality services/programs/experiences/products with users front of mind. We may engage relevant experts in their domain to assist in delivering aspects of the initiative.

Evaluate Beyond the launch and delivery of an initiative, a service/program/experience/product requires evaluation, reflection and evolution to improve the product, service, user experience, processes and systems. We look for measures of success based on the initial criteria defined at the onset of the project and impact across the triple bottom line: social, environmental and financial.